Refund Policy

Last updated: April 9, 2025

At Flexo Digital Ltd, we take pride in delivering high-quality logo designs tailored to your brand. If you’re not fully satisfied, we’re here to help.

100% Satisfaction Guarantee

If you are not satisfied with the initial concepts, you may request a full refund within 14 days of placing your order, provided that:

• No final logo files have been approved or delivered.

• The request is made in writing via email: info@flexoodigital.com

Non-Refundable Conditions

Refunds will not be issued in the following cases:

• If a final design has been approved and delivered.

• If the refund request is made after 14 days from the purchase date.

• If the client fails to respond within 7 days of submission for feedback.

• For change-of-mind requests once work has been started.

Delivery Delays

If we fail to deliver your logo design within the promised timeframe (typically 24–72 hours), you may request a full or partial refund.

How to Request a Refund

Please contact us at info@flexoodigital.com with your order number and reason for the refund. Our team will review your case and respond within 2 business days.

Flexo Digital Ltd is a UK-registered company and abides by the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.